Frequently asked questions
Short answers to what buyers ask before, during and after an order on an SMM panel, and about this site.
Before you order
What should I check before placing a first order on an SMM panel?
Read the service description rather than the name, then find the refill terms for that exact service, the refund conditions and a way to reach support without logging in. Start with a small order before adding a larger balance, and keep a copy of the terms page as it looked on the day you paid.
Why do similar services cost different amounts on different panels?
A listing that looks the same can differ in the accounts behind it, the delivery speed, whether refill is included and how many resellers sit between the panel and the supplier. Compare the written terms on those points first. When the terms match and the price still differs, the gap is mostly margin.
Does the panel I pay deliver the order itself?
Usually it does not. Most panels pass each order through an API to a supplier, and that supplier is often another panel. The site you pay holds your balance, shows the service list and answers tickets, while the delivery itself happens further up a chain that is rarely visible from the order page.
How can I tell whether a top SMM panel list is independent?
Look at who operates the site, whether the publisher's own panel is labelled, whether the criteria were published before the results, and whether figures carry dates and sources. Then read the site's other lists. If the same panel comes first in all of them, the list is advertising, whatever its format.
Refill and drops
What does refill mean on an SMM panel?
Refill means the panel delivers again when the count you paid for drops after the order completes. It applies only within the stated window, after the stated trigger, and to the services the terms cover. A refill tag in a service name without those details gives you very little to rely on.
Why do followers drop after an order completes?
Platforms remove accounts and activity they judge to be inauthentic, and accounts created in bulk tend to be found sooner. How much drops, and how quickly, depends on the supplier behind the service rather than on the panel you paid. A refill policy decides what happens after a drop, not whether it happens.
Why was my refill request rejected?
Common reasons are a request made after the window closed, a drop smaller than the minimum the panel accepts, a profile switched to private, a changed username or deleted post, or a service that never included refill. Most of these can be checked before ordering if the panel publishes its trigger and its scope.
Does a refill restart the refill window?
That depends on the panel, and many do not say. Some count the window from the original order and let later refills run inside it, while others restart it after each refill. On a service that keeps dropping, the difference decides how many times you can ask, so check it before you pay.
Payments and refunds
Why can I not withdraw my panel balance?
Panels usually treat added funds as a prepaid balance for orders, not as money held on your behalf. Terms often say deposits are non-refundable, and refunds for failed orders go back to that balance rather than to your card or wallet. Read the refund clause before adding more than you plan to spend soon.
What happens to my money when an order is cancelled or partial?
On most panels the undelivered part returns to your balance, either automatically when the supplier reports the status or after a support ticket. The terms should say which, and whether a partial order counts as delivered for refill purposes. If they say neither, ask support before you order again.
Is a refund the same as a refill?
No. A refund returns money to your balance or to you, while a refill delivers the engagement again and leaves the money with the panel. They follow separate conditions, and a service with refill does not necessarily give a refund when an order drops, stalls or is cancelled by the supplier.
Why is a card chargeback risky with a panel?
A chargeback usually leads the panel to close your account under its termination clause, and the terms often let it keep any remaining balance. If a payment went wrong, open a ticket first and keep the written reply. Treat a chargeback as a last step, taken knowing the account will probably end.
Safety
Can buying followers get my account banned?
It can. Platform rules generally prohibit buying engagement, and platforms remove inauthentic activity and sometimes restrict the accounts that received it. Panel terms almost always exclude responsibility for what happens to your account. If an account matters to you, treat the full risk as yours before ordering anything for it.
Do I need to give a panel my social media password?
No. Follower, like and view services only need a public link to the profile or post. A service that asks for your login, a verification code or access to the account is not a normal panel order, and handing over those details puts the account at a risk that no refill policy covers.
Is it safer to test a service on a secondary account first?
Testing on an account you can afford to lose shows how delivery and drops behave on that service before you use it anywhere that matters. It does not make your main account safe, because the risk of restriction attaches to whichever account receives the engagement, and platforms can treat accounts differently.
What should I do if a panel stops answering support tickets?
Stop adding funds, collect your order IDs, the service descriptions and any written replies, and check the terms for a contact address and the company named in them. If the terms name no company or jurisdiction, your options beyond the support channel are limited, which is worth knowing before the next deposit.
About this site
Who runs this site?
This site is operated by the team behind Boostero, an SMM panel. Boostero is named in the footer of every page and on the About page, it is labelled wherever it appears in a ranking, and it is scored by the same published formula, on the same day, as every other panel.
How are panels scored on this site?
Each audit criterion carries a published weight, and together the weights make up the full score. A panel's score is the sum of the weights of the criteria it passes, while a fail or an unverified result adds nothing. Ties go to the panel with fewer unverified results, then to alphabetical order.
When are the audit criteria decided?
Before any panel is scored. The criteria for each audit are published on the methodology page ahead of the results and are not changed afterwards. Each criterion states what is checked, how it is checked and what counts as a pass, so anyone can repeat the check from a panel's public pages.
Does this site measure what panels actually deliver?
Not yet. The current audit measures what panels publish about themselves, such as their terms, refill conditions and contact details, from public pages. A purchase test that places real orders and records delivery and retention is planned, and until its results are published, no ranking on this site uses delivery data.